Among the key leadership qualities are good communication skills. “Good” means that it expresses positive values, that the communication is succinct and that you come across as decisive.

Try out these “Three-Word Power Phrases”.

I don’t know – Embodies the values: honesty and self-awareness
Sometimes we’re tempted to fake an answer. Maybe we think we’re expected to know the answer or maybe – in the spirit of the SAT tests – we think guessing is better than not giving an answer.  The long-term gain of showing we’re aware of our limitations and being honest about it usually wins over the short-term gratification of appearing to know something.

And what else? – Curiosity
This is an effective phrase if someone wants to share something with you, gives you feedback or is simply venting. Instead of addressing what they’re saying and deflecting it, try this phrase. You show that you’re interested and that you’re listening. Keep using it until the other person says “There is nothing else”. Then, you respond to what they said.

I have time – Abundance
Give someone the biggest gift you can give: time. Especially powerful when we’re in a rush, when the deadlines are looming, and when you don’t think you have time. You show the other person they are valued.

I’m sorry – Humility
The key to this phrase is to limit it to just these three words. When we say more, it is usually an explanation, a defense or a deflection. This weakens the apology. Stick to the three words.

…and then some! – Commitment
Use it to make a promise even stronger, as in “You have my full support, and then some”. You can combine it with “I have time”.

I love you– Love
You may be wondering if the office is the right place for this. You should try it, and then some! If this feels too risky with just one person, use it when several people are present and address all of them.

Here comes a question for you: …and what else? What other three-word power phrases do you know? I’d love to hear them. Let me know!

Take the Next Step

Today, try to weave as many of these phrases into your conversations. Pay attention to the reaction of the other person. Notice what it does to your leadership.